Frequently Asked Questions

We’ve worked hard to create a convenient and friendly way of caring for patients, but it may be different from what you’re used to. Answers to your most frequently asked questions are below.

Gateway is easily accessible from the Mount Comfort exit off I-70, just west of Mount Comfort Road. We’re 15 minutes or less from New Palestine, Greenfield, McCordsville, Lawrence, Irvington, and the east side of Indianapolis. And we’re just 20 minutes from downtown Indianapolis.

Gateway is open! Come see us during any of our convenient hours.

Gateway offers first-class immediate care and high-value, affordable labs and imaging, and more to improve your life and your health.

The affordable imaging and labs at Gateway are a great option if you have a high-deductible health plan, don’t have insurance, or need to reduce your out-of-pocket healthcare expenses. Our immediate care is a convenient option if you need same-day care and don’t have time to see your regular doctor.

Doctors outside of Hancock Health can refer you to Gateway for labs or imaging. You’ll receive our high-quality services at our affordable prices and your results will be available in 36 hours or less as well as reported to your doctor. For patients that participate in our HealthConnect portal, your results will be available online.

Anyone can receive immediate care services at Gateway. You can walk in or use Save Your Spot to pick the time slot that works best for you.

Gateway offers a full range of clinical lab tests and health screenings.

At Gateway, Save Your Spot and other online patient tools get you the care you need with little delay at any point in your healthcare journey. Our upfront cost estimate tells you about how much your care will cost before you receive it. And, at Gateway, you get one bill for the services you receive, simplifying the payment process.

Gateway makes it simple and convenient to choose your own time slot with Save Your Spot and offers other online patient tools to help you get the quality care you need at your convenience.

Gateway’s streamlined, patient-friendly process helps you get the right tests and imaging simply and easily. At Gateway, you get the personal care and expertise you expect from Hancock Health, at a low, direct-to-consumer price.  If you’re getting lab tests, you can choose your own time slot with Save Your Spot to get the tests you need quickly and get on your way.