All Good. No Grouchies.


Most urgent care centers and labs are enough to give anyone a case of the Grouchies. They’re inconvenient. Uncomfortable. Unpleasant. Unfriendly. With billing that’s impossible to understand—and expensive if you ever do. No wonder you feel so unwelcome.

Traditionally, people have put up with the Grouchies, often because they don’t know any different. Grouchies are pervasive, and they can be difficult to eradicate.

That’s why we created Gateway to be Grouchie-proof. It’s just more ways we’re going out of our way to help make health possible—so you don’t have to.

01

Fritter

Devourix Schedulum

Just as you’re trying to squeeze the medical care you need into a jam-packed schedule, here comes Fritter. He moves at a sloth’s pace, making sure staffers are out to lunch when they really should be answering your important questions. He’s there when there’s an hour-long line to get the X-ray, MRI, ultrasound, or blood test your doctor ordered yesterday. He’ll always make you feel sicker by wasting your day.

Habitat

Fritter lurks in exam rooms and check-in desks of lab, imaging, and urgent care centers everywhere.

Fun Fact

While on vacation, Fritter enjoys delayed flights, canceled hotel reservations, and long waits at restaurants.

01

Fritter

Devourix Schedulum

02

Squeezix

Lootus Maximus

Budget-busting hospital bills full of unexpected fees give Squeezix the energy for his money-munching lifestyle. While you’re thinking about something else—an X-ray, a blood test, that migraine headache that was the whole reason you came to see the doctor— Squeezix reaches into your pockets and extracts your hard-earned pay. The whole thing can leave you feeling even sicker than you did when you went looking for health care in the first place.

Habitat

Squeezix lives in labs and hospital billing departments everywhere—usually creating charges that average 70% more than you’d pay at Gateway.

Fun Fact

Squeezix’s motto is, “All that glitters is not gold. Sometimes, it’s silver."

02

Squeezix

Lootus Maximus

03

Skwibble

Perplexus Majorus

Baffling healthcare bills, filled with codes you don’t understand for procedures you’re not entirely sure you received, are the stuff of Skwibble’s dreams. He’ll appear whenever you’re feeling confused—his favorite human condition.

Habitat

Billing departments at urgent care, lab, and imaging facilities. Skwibble likes snacking on foods that don’t go together, including ice cream with hot dogs and sardines.

Fun Fact

Before bed, Skwibble enjoys playing Scrabble without vowels and reading the federal tax code.

03

Skwibble

Perplexus Majorus

04

Krazzle

Anxietus Extremus

Krazzle is filled with nervous energy, which he distributes among the patients of lab, imaging, and urgent care centers across the country. He’s fond of anything that causes anxiety—from expensive tests, procedures, and confusing bills to disinterested medical staff and dingy examination rooms. Krazzle is happiest when you’re near your breaking point.

Habitat

Residing in lab, imaging, and urgent care centers, Krazzle creates even more anxiety when you’re sick or injured.

Fun Fact

Krazzle naps on a squeaky bed of nails.

04

Krazzle

Anxietus Extremus

05

Glump

Glumpus Galumphus

Gray walls, hard chairs Gray walls, hard chairs, thrift-store art—just a few of the things Glump loves about most urgent care offices. Glump often goes undetected by the unfriendly receptionist sitting behind the intake window, making the whole thing a pretty miserable experience—not what you want when you’re already feeling bad enough to go to the doctor.

Habitat

Glump is easy to spot in urgent care and lab offices across America. “Drab” and “dingy” are Glump’s favorite colors.

Fun Fact

Before urgent care was invented in the 1970s, Glump was found most frequently in accounting offices.

05

Glump

Glumpus Galumphus

How Gateway Keeps the Grouchies Away


We created Gateway Hancock Health specifically to keep the Grouchies away. It’s bright and comfortable, with smiling staff right out where you can talk with them. Low-cost lab and imaging and easy-to-understand billing. Not to mention great care, where you need it, when you need it.

Welcoming Environment
Simplified Billing
Affordable Labs & Imaging
Convenient Location
Stress-free Experience

Color Your Grouchies


We've created coloring pages to help you identify and avoid the Grouchies. Download, print, and get coloring!

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